Acceptable Use Policy & Terms of Service

PayComply SaaS Platform

Last Updated: 10-October-2025

This Acceptable Use Policy and Terms of Service (“Terms”) govern access to and use of the PayComply software-as-a-service platform (the “Platform”), provided by Valueance Technology Solutions LLP (“Valueance”, “we”, “us”).

These Terms apply to all customers, subscribers, authorized users and administrators (“Customer”, “you”) who access or use the Platform.

1. Relationship to Other Agreements

These Terms form part of, and operate together with:

• The Master Services Agreement (MSA)
• The Data Processing Addendum (DPA)
• The Privacy & Information Security Notice
• The Sub-Processor Disclosure

In the event of conflict, the MSA and DPA shall prevail over these Terms.

2. Authorized Use

You may access and use the Platform solely to:

• Process payroll and related statutory compliance
• Manage employee compensation, tax, and benefits data
• Perform lawful HR, payroll, and accounting operations
• Provide payroll services to third parties where contractually authorized

Use of the Platform must always:

• Comply with applicable laws (including Indian labour, tax, and data protection laws)
• Be within the scope of your subscription and configuration
• Be for legitimate business purposes only

3. Prohibited Activities

3.1 Security & Platform Integrity

• Attempt to bypass authentication, authorization, or security controls
• Introduce malware, ransomware, or malicious code
• Conduct penetration testing without written authorization
• Interfere with platform availability or performance

3.2 Data Protection & Privacy

• Upload Personal Data without lawful authority or purpose
• Process data beyond employee or end-customer authorization
• Use the Platform to monitor individuals unlawfully
• Attempt to re-identify anonymized or aggregated data

3.3 Legal & Ethical Restrictions

• Use the Platform for fraudulent, misleading, or deceptive activities
• Violate employment, tax, or statutory payroll regulations
• Infringe intellectual property or confidentiality rights
• Use the Platform to send unsolicited communications (spam)

4. Customer Responsibilities

You are responsible for:

• Accuracy, legality, and lawfulness of data you upload
• Obtaining all required consents, notices, and authorizations
• Managing user access, roles, and credentials
• Ensuring users comply with these Terms
• Maintaining secure endpoint environments

Valueance is not responsible for Customer-side misconfiguration or misuse.

5. Data Protection & Confidentiality

Personal Data is processed strictly in accordance with the DPA.

• Security measures align with ISO 27001 / SOC 2 control principles
• Access to Personal Data is role-based and logged
• Confidential Information must not be disclosed except as permitted

Nothing in these Terms expands or limits obligations set out in the DPA.

6. Sub-Processors & Third-Party Services

Valueance may engage Sub-Processors as disclosed at:

The Sub-Processor Disclosure

Sub-Processor engagement and change control are governed by the DPA.

7. Suspension & Termination

Valueance may suspend or restrict access (with or without notice) if:

• There is a security incident or suspected misuse
• Continued use poses legal, regulatory, or operational risk
• Required by law or governmental authority
• Customer materially breaches these Terms

Suspension shall be proportionate and limited to what is reasonably necessary.

8. Monitoring & Audit

• Platform activity may be logged for security, compliance, and audit purposes
• Logs are retained in accordance with documented retention policies
• Monitoring is conducted in compliance with applicable data protection laws

9. Intellectual Property

The Platform, software, documentation, and underlying technology are the exclusive property of Valueance.

No rights are granted except as expressly stated.

Feedback may be used by Valueance without restriction or obligation.

10. Disclaimer

The Platform is provided on an “as-is” and “as-available” basis, subject to the MSA.

Valueance does not warrant:

• Uninterrupted or error-free operation
• Regulatory outcomes dependent on Customer inputs
• Accuracy of third-party statutory data sources

11. Limitation of Liability

Liability arising from use of the Platform is governed exclusively by the MSA.

Nothing in these Terms limits liability that cannot be excluded under applicable law.

12. Governing Law

These Terms are governed by the laws of India, with jurisdiction as specified in the MSA.

13. Acceptance

By performing any of the following actions, you confirm that you have read, understood, and agreed to these Terms:

• Clicking “I Agree”
• Creating an account
• Accessing or using the Platform

14. Contact

For legal or compliance queries:

Legal & Compliance Team
legal@valueance.com
Valueance Technology Solutions LLP